To start a return or damage claim, contact us at orders@mommapots.com. Once a return request or damage claim is accepted, instructions on how and where to send your package will be emailed from orders@mommapots.com. Items sent back to us without first requesting a return will not be accepted and will not be eligible for a refund.

For other questions contact us at hello@mommapots.com.

Damages and Issues

Retail Orders: Please inspect your order upon arrival and contact us within 3 days to make a claim to report damaged, missing or incorrect products with images to support the claim. The claim will be reviewed and upon approval, we will send replacement products or a gift card code for use towards a future purchase.
*For damaged products, please do not discard until UPS has reached out to you to confirm damages; UPS may require to inspect products for damage claims.  

Wholesale Orders: Please inspect your order upon arrival and contact us within 3 days to make a claim to report damaged, missing or incorrect products with images. The claim will be reviewed and upon approval, a credit note or gift card code for use towards a future order will be provided. If approved, we will give 100% credit for broken pots and a 50% credit for glazed pots with cosmetic defects not related to the handmade process. A 50% credit for defective pots ensures that the buyer may still make a similar profit margin on the product if it is discounted to sell. If the product you ordered has arrived in the incorrect color, we will provide a 50% credit towards your next order. Please note that we do not give refunds for damaged or missing products, only credit towards future purchases. 

Cancellations, Returns and Exchanges

You may cancel your order within 24 hours of placing your order without penalty. A 15% restocking fee plus a 3% credit card processing fee will be applied to all returns, cancellations (after 24 hours) and exchanges. Returned products will not be accepted if held for more than 10 days after arrival. Buyer is responsible for packaging and the return shipping cost as well as shipping new products if exchanging. If products are damaged upon return, the total amount refunded will be reduced by the cost of the damaged products. All refunds will be remitted by company check 7-10 days after the return process is finalized.

Refunds

Refunds are only provided for out of stock products or any cancellations or changes made within 24 hours of the order completion if your order has not yet shipped. If your order has already been packed or shipped then your order will be considered a Return and subject to a 15% restocking fee and a 3% credit card processing fee. We will notify you and let you know if the refund was approved or not. If approved, all refunds will be remitted by company check 7-10 days after the refund process is finalized.

Information about Handmade Products Made from Raw Materials

Due to the nature of unglazed surfaces and raw materials like terracotta, scuffing and fingerprints are a natural result of our handmade process. These materials are also permeable and more susceptible to variation in color and texture, which can be caused by contact with other surfaces or substances, including water, fertilizer, etc. Because of these items’ natural reaction to the production and handling process, as well as common physical elements, we do not offer refunds or discounts for surface variations or fingerprints.

Note: All our Terra Cotta products are final sale.